FAQ
Frequently Asked Questions
Shipping
We ship all of our plants from Atlanta, Georgia. Orders typically ship within 1–3 weeks of being placed. Once your label is created it can still take 2–7 days for your box to be packed and picked up by UPS, so no tracking movement right away is completely normal.
We are not able to accommodate specific delivery date requests. If you have travel plans or will be away, we recommend waiting until you are back to place your order.
We are not able to combine website orders with orders from other platforms.
Heat Packs & Cold Weather
We recommend adding a heat pack if temps at your location will be below 40°F during transit. Heat packs are available as an add-on in the shop. We are not able to hold orders for weather — if you are concerned, overnight shipping is your best option and also comes with our live arrival guarantee.
Live Arrival Guarantee
Live arrival is guaranteed on **overnight shipping only** and covers plants that arrive **completely dead or rotted**. Normal shipping stress such as yellowing, wilting, or minor breakage is not covered and does not qualify for a refund, replacement, or reship.
If your plant arrives dead or rotted and overnight shipping was used, send clear photos and your order number to our support email within 4 hours of delivery and we will make it right.
Plant Growing Conditions
Most plants are grown in 60–70% humidity under medium to bright indirect light. Anthuriums, begonias, and plugs are grown in 85%+ humidity. Exact conditions are noted in each plant's description.
All plants are grown in a moss and perlite mix with slow-release fertilizer and will not need to be fertilized for up to 2 months after arrival. We recommend waiting 3–4 weeks before repotting — shipping stress can cause root rot and leaf yellowing if repotted too soon.
Cancellations
Orders can be cancelled any time before they ship. Orders over $500 may require additional review. Please reach out as soon as possible if you need to cancel.
Returns & Refunds
We do not offer returns or refunds unless your order qualifies under our live arrival guarantee. All sales are final.
Missing Plants
Contact us right away with your order number. We will verify against our internal packing records and follow up promptly.